Return Policy (30-Day Money Back Guarantee)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and receive a FULL REFUND, no questions asked.

To start a return, you can contact us at info@dpgbookstore.com. Please note that returns will need to be sent to the following address:

DPG LLC, 849 Main Street West, #1024, Oak Ridge, TN 37830

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dpgbookstore.com.

 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please send damage proof images to info@dpgbookstore.com. There is no return label cost for damaged or incorrect items and you will be sent a complimentary return label to use after damage proof is verified.

All Other Return Types

 Return customers are responsible for paying the return label fee for all other return types except damaged, incorrect or misshipped items. We suggest using Sendle.com and creating a free account for a fast and cheap return process.

Unfortunately, we cannot accept returns on gift cards.

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item.

 Refunds

We will notify you once we’ve received your return, and your refund has been granted. NO RETURN, NO REFUND. If you return your purchase AFTER 30 days from expected delivery receipt - NO REFUND. Please allow 10 business days from receipt of your return for refund to process.